SUPPORT / FAQ

We prepare every instrument for secure international transport and provide clear delivery information throughout the order process.

We want every purchase to be considered carefully. Return eligibility depends on the order type and the condition of the piece.

Every Auren piece is made and inspected with care. Applicable guarantee terms are provided with the instrument.

Natural wood and carefully finished surfaces benefit from stable conditions and restrained maintenance.

Each instrument has its own acoustic behavior. Placement, handling and environment influence the listening experience.

Ordering should feel clear and secure. Available methods and order details are presented before confirmation.